Negotiating for Results

Course Description

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this programme will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive programme includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Course Objectives

By the end of the course, you would be able to:

Understand how often we all negotiate and the benefits of good negotiation skills.
Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
Identify the various negotiation styles, their advantages and disadvantages.
Develop strategies for dealing with tough or unfair tactics.
Gain skill in developing alternatives and recognizing options.
Have the opportunity to practice the “how to” of these skills in a supportive environment.
Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Course Duration

14 hours (Full Time)

Target Audience

This programme aimed at managers, team leaders, supervisors and professional who are responsible for negotiating on behalf of their organization.