Customer Service Training: Managing Customer Service
 

Course Description

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This programme will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this programme as a re-energizing time to build and expand from where you are now. 
 

Course Objectives

By the end of the course, you would be able to:

• Identify ways to establish links between excellence in customer service and your business practices and policies.
• Develop the skills and practices that are essential elements of a customer service focused manager.
• Recognize what employees are looking for to be truly engaged, who are the customers and what they are looking for.
• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

Course Duration

7 hours (Full Time)
 

Target Audience

This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.