Customer Service: Critical Elements of Customer Service

 

Course Description

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? This programme will help you in all of these areas, and more!.

 

Course Objectives

By the end of the course, you would be able to:

• Recognize that service delivery is an individual response value.
• Understand how your own behavior impacts the behavior of others.
• Develop more confidence and skill as a problem-solver.
• Communicate more assertively and effectively.
• Learn some ways to make customer service a team approach
  
   

Course Duration

14 hours (Full Time)

 

Target Audience

If you are dealing and has regular contacts with your customers either face to face or on the phone, and striving to deliver an outstanding customer service, this highly participative course would definitely suits your need.