Communication Strategies
Course Description
This two-day programme is designed to help you improve your interactions with other people in your workplace or at home. This programme will give participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. It helps participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
Course Objectives
By the end of the course, you would be able to:
- Identify common communication problems that may be holding you back
- Develop skills in asking questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Learn how to firmly stand your ground and make your feelings heard
- Enhance your ability to handle difficult situations without being manipulated
- Be aware of the five types of relationships
Course Duration
14 hours (Full Time)
Target Audience
This course would be very much recommended for managers and supervisors who wish to improve their communication and listening skills in making their relationship with others better and healthier.
